How to read this page.
Every rule below carries a tag. Reviewed by a person means a human looks at what happened and decides — a warning, a removed photo, or a ban if it is bad enough. Permanent, immediately means there is no ladder: the account ends on the first instance.
1. Be the person in your photos.
Every photo you upload has to show you. Not a friend, not a celebrity, not a face you found. Not a picture of a picture.
This is the rule the verification tick exists to settle. If you pass the live camera check and later add a photo of someone else, the tick comes off automatically — nobody has to notice.
Reviewed by a person2. Be 18 or older.
Cosmic Match is for adults. Your birth date is checked at sign-up and the app refuses to create a profile for anyone younger.
If you believe someone on the app is under 18, report them and choose They seem underage. That reason is the one acted on fastest.
Permanent, immediately3. No sexual content involving minors. Ever.
There is no version of this that gets a warning, a second look or a conversation. The account ends, the identifiers are blocked permanently, and the material is preserved as evidence.
Permanent, immediately4. Keep your photos clean.
No nudity, no sexually explicit images, no graphic violence, no hate symbols, no drug use.
This one is not enforced by complaint. Every photo is scanned automatically before anyone else can see it. Explicit content above a high confidence threshold bans the account without a human in the loop. Borderline results are hidden and queued for a moderator, who can allow the photo, remove it, or ban.
A drink in your hand is fine and does not flag. A cigarette may queue for review — a moderator will simply allow it.
Permanent for explicit content5. Take no for an answer.
No harassment, threats, insults or repeated unwanted contact. If someone stops replying, that is the answer.
Anyone can unmatch at any moment, and it is permanent in both directions — neither of you will be shown to the other again.
Reviewed by a person6. Nothing sexual or graphic in chat, uninvited.
Unsolicited sexual messages, images or voice notes are the single most common report on any dating app. They are reportable here in two taps, and the conversation is what a moderator reads.
Reviewed by a person7. Never ask anyone for money.
No asking for money, no investment tips, no crypto, no trading groups, no emergencies that need a transfer, no gift cards, no links to a payment page. No selling anything, no promoting a business, no recruiting.
If a match asks you for money, that is a scam. There is no exception to this and no story that makes it one. Report it and do not send anything.
Permanent, immediately8. One account, and it is yours.
One person, one account. Do not impersonate anybody. Do not run an account on somebody else's behalf, and do not share yours.
Your phone number is the account's identity and it cannot be changed after sign-up. That is deliberate.
Reviewed by a person9. What happens in a chat stays in it.
Do not publish, forward or screenshot someone's messages, photos or voice notes outside the app. Do not share their phone number, address, workplace or anything else they told you privately.
Voice notes deserve a specific mention: a voice note is a private thing said to one person, and it is stored so that only that one person can play it.
Reviewed by a person10. Use the app, not a script.
No bots, no automation, no scraping, no bulk-liking tools, no reverse engineering the app to reach the service another way.
Attempts to give yourself something you did not pay for — extra Stardust, a bigger swipe allowance, someone else's data — are treated as deliberate, because they are.
Permanent, immediately11. Report it rather than handle it yourself.
Six reasons, one tap, from inside the conversation. Reporting does not unmatch — that is a separate, explicit step, so you never have to choose between getting away from someone and being heard about them.
The person you report is never told that you reported them, and never told who did.
This one is a favour to everyoneWhat a moderator can and cannot see.
Moderation is not possible without some access. Being straight about the limits of it is the least this page can do.
When someone is reported, a moderator can read the conversation that was reported, so the report can be judged. Nobody reads conversations that have not been reported.
Staff can see photos held in the moderation queue, including ones quarantined by the automatic scan. That is the queue's entire purpose.
Nobody on the team can see who you liked or passed on. There is no screen for it and no query behind one.
There isn't one. Sign-in is a one-time code, so there is no password for anyone — staff or attacker — to read.
An administrator can see and change an account's position, which is how a wrong position gets corrected. Moderators cannot. No other user ever can.
What actually happens, in order.
A photo comes down
The lightest outcome. The photo is removed from your profile and the account carries on. Common for a picture that flagged automatically and turned out to be borderline rather than banned.
A warning
For a first, non-severe breach where the behaviour is plainly fixable. It is recorded. A second report about the same behaviour is read against the first.
A permanent ban
The account stops working, every signed-in session ends, and the email and phone number are blocked from creating another. There is no timed suspension — a ban here is permanent by design.
These rules can change. If they change in a way that affects what you are allowed to do, the date at the bottom of this page moves and you will be told in the app or by email before it takes effect. The terms of use are the binding version; this page is the readable one, and the two are kept in step.