Refunds and cancellations
Cosmic Match is free. Pro and Elite are optional subscriptions, bought through Google Play on Android and the App Store on iOS. Because the store takes the payment, the store also handles cancelling and most refunds — this page says exactly how, and what we refund ourselves.
What is sold
Two plans, each sold weekly, monthly or for six months:
- Cosmic Match Pro — four introductions a day, the first at 9:00 am, choose who you’re introduced to, match from any city in India
- Cosmic Match Elite — seven introductions a day, the first at 8:00 am, choose who you’re introduced to, match from any city in India
The price is the one shown in the app, on the store's purchase sheet, at the moment you buy. That is the price you pay.
Every plan renews automatically at the end of its period until it is cancelled. There is no free trial and no separate one-time purchase.
Cancelling
Cancel any time. Your tier stays active until the end of the period you have paid for, and then simply stops — nothing further is charged.
- Android — Google Play › your profile › Payments & subscriptions › Subscriptions › Cosmic Match › Cancel. Or in the app: Account › Status › Manage subscription.
- iOS — Settings › your name › Subscriptions › Cosmic Match › Cancel. Or in the app: Account › Status › Manage subscription.
Deleting the app does not cancel a subscription. Deleting your account ends your tier immediately and does not refund the remainder.
Refunds
Refunds for a purchase made through a store are decided by that store under its own policy, and the money returns by the route it came:
- Google Play — request a refund from your Play order history. Play generally refunds a subscription within 48 hours of the charge without asking why; after that, Play looks at the circumstances.
- App Store — request a refund at reportaproblem.apple.com. Apple decides.
We do not see your card, UPI or bank details and cannot move money ourselves; asking us to refund a store purchase only sends you back to the store.
What we refund ourselves
If a payment was taken and the tier was not granted — Account › Status in the app still reads Not active after a successful purchase — write to care@cosmicmatch.in with the order number from the store receipt. We will grant the tier, or arrange the refund with the store, within five working days. If you were charged twice for the same period, the same applies.
When no refund is due
- You changed your mind after the store's own refund window.
- You did not use the tier you paid for.
- Your account was closed for breaking the terms or the rules.
- You deleted your account with time left on a plan.
Changes to prices
Prices may change. A change never alters what you have already paid for; it applies from your next renewal, and the store tells you before it does.