Contact us
One address, read by a person.
Write from the email address or phone number on your account where you can, so we can find it without asking. We aim to answer within two working days; anything about a payment, a ban or a safety concern is read first.
Who you are writing to
Cosmic Match is operated by Good Life, the registered legal entity behind it, in India. The same address handles privacy requests under the Digital Personal Data Protection Act, appeals against a ban, refund questions, and reports about another user.
Faster routes for the common things
- Report a person — from their profile or inside the chat, six reasons, one tap. A person reads every report. How safety works ›
- A payment or a subscription — cancelling and most refunds happen in Google Play or the App Store, not with us. Refunds and cancellations ›
- Appeal a ban — write to the address above from the account's email or number. How appeals work ›
- Delete your account — from inside the app, immediately. What deletion removes ›
- Feedback — in the app, under Account › Send feedback. It lands with the team the same day.
Grievances
If something we did was wrong and an ordinary email did not fix it, put "Grievance" in the subject line and it is escalated to the founder. We acknowledge grievances within 24 hours and resolve them within 15 days, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require.
Not for emergencies
If you are in danger, call 112. An email to us is not a way to reach the police, and we cannot send help.